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For customers in AL, FL, GA, KS, SC, TN

Placing or Answering a Call

You may have to dial an additional number or numbers to reach an outside line. The default Matrix service

requires users to Dial 9 to obtain an outside line.

To place or answer a call, do one of these:

• Pick up the receiver, or

• Press the Speaker button, or

• Press the Headset button.

• Press a green line button (to place a call) or a red flashing line button (to answer a call).

If you are on a call and another call comes in, press the flashing red line button or press the Hold button to

place the call on hold and answer the incoming call.

To return to the first call, press the line button for that call or select it using the Up or Down navigation

button and press the Resume softkey.

If dial assistance is enabled, when placing calls, you'll see a list of matching recently dialed or received

phone numbers on the screen after you begin dialing.

If you want to choose one of these numbers:

Use the navigation button to scroll down and highlight a phone number on the LCD screen.

Press dial to complete the call.

To put an active call on hold, press the Hold button. Remember that for each SPA phone, only one call can

be active at a time.

If Music on Hold functionality is activated for your Matrix service, music will play for the caller to indicate

that their call is on Hold.

To resume a call, press the flashing red line button for that call.

MGCP.U.1304.O