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Phone Features
Quality Report Tool
The Quality Report Tool (QRT), a voice-quality and general problem-reporting
tool for Cisco IP Phones, allows users to easily and accurately report audio and
other general problems with their IP phone. QRT gets loaded as part of the
Cisco CallManager installation, and the Cisco Extended Functions (CEF) service
supports it.
As system administrator, you enable QRT functionality by creating, configuring,
and assigning a softkey template to associate the QRT softkey on a user's IP
phone. You can choose from two different user modes, depending upon the level
of user interaction that you want with QRT. You then define how the feature will
work in your system by configuring system parameters and setting up
Cisco CallManager Serviceability tools. You can create, customize, and view
phone problem reports by using the QRT Viewer application.
Support for the QRT feature extends to any model IP phone that includes the
following capabilities:
For more information, refer to the following URL for the appropriate
Note
Cisco IP Phone guide for your phone model:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm.
When users experience problems with their IP phones, they can report the type of
problem and other relevant statistics by pressing the QRT softkey on the
Cisco IP Phone during one of the following call states:
Cisco CallManager System Guide
40-38
Support for softkey templates
•
•
Support for IP phone services
Controllable by CTI
•
Contains an internal HTTP server
•
Connected
•
Connected Conference
•
Connected Transfer
•
On Hook
•
Chapter 40
Cisco IP Phones
OL-7135-01