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Auto Attendant Menu
Depending on the System Settings (see
Also set up the menu options. If needed, you can customize the prompts.
Single Menu or Day Menu
Initial Menu Prompt: Circle one.
Direct Extension Dial: Allow user to input an extension number? Circle one.
Note: If you allow this option, your menu options can include only the numbers that are not reserved for other purposes (see
Dialing, page
13.)
Seconds Until Timeout:
Note: Also see the instructions below for Menu Options.
Optional Night Menu
Initial Menu Prompt: Circle one.
Direct Extension Dial: Allow user to input an extension number? Circle one.
Note: If you allow this option, your menu options can include only the numbers that are not reserved for other purposes (see
Dialing, page
13.)
Seconds Until Timeout:
Note: Also see the instructions below for Menu Options.
Menu Options
Use the following page to set up the menu options. Copy the page as needed for additional menus (Day, Night, and sub-menus).
Refer to the following descriptions of the possible actions for each menu option.
For your information:
-
Transfer Call: The AA transfers the call to the number that you configure. In your notes, include the target user or group.
-
End Call: The AA ends the call.
-
Play Prompt, Then: The AA plays a recording and then takes the action you specify. Useful if you want to allow access
to recorded messages such as location and hours. In your notes, include a short description of the prompt, and specify
the action (Return to Menu, Transfer Call, or End Call).
-
Submenu: Creates another menu with the same settings and options described here. Useful if you want to transfer
callers to a department, such as Appointments, with its own menu options such as Schedule Appointment with
Dr. Jones and Schedule Appointment with Dr. Smith.
System Settings, page
Use default ("If you know your party's extension, you may dial it now."
Use a custom prompt
(Default: 20)
Use default ("If you know your party's extension, you may dial it now."
Use a custom prompt
(Default: 20)
Actions for AA Menu Options
9), you can set up a single menu or two menus (Day and Night).
(See
AA Prompts, page
22.)
Yes
(See
AA Prompts, page
22.)
Yes
Pre-Installation Workbook
No
No
Internal
Internal
20