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Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco

Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online

and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical

assistance.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for

troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC

website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you

have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and

P4 cases. (Your network is minimally impaired or you require product information). After you describe

your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution.

If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC

engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet

access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2

cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Cisco 12006 and Cisco 12406 Router Chassis Replacement Instructions

78-16109-01