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Frequently Asked Questions (FAQ)

1. Q: Do I need a WiFi signal or internet connection to install the QUE system?

A. No. You can install and use a QUE system without a WiFi signal or internet connection. Because the zone devices use inbuilt RF

signal to communicate with the Master Controller, they can operate without an internet connection. However, you need a WiFi

signal to install a secondary controller and an internet connection to control the system remotely via the QUE Connect App.

2. Q: How many zones and how many zone dampers can be installed in the system?

A: A maximum of 8 zones, with a total of 10 dampers.

3. Q: If a zone controller is too far from the Master Controller to be in range, what options are available?

A. We recommend that you investigate if the Master Controller can be relocated to a more suitable location within the specified

range. Alternatively, you can consider installing a secondary Master Controller, which acts as a RF repeater which increases signal

coverage.

4. Q: Can I use a WiFi booster to improve the range of the Master and Secondary Controllers?

A: Yes, however you must ensure the WiFi signal booster is configured to ensure compatibility with your system.

5. Q: When using the Master Controller, how will you know which device is connected to which zone?

A. You can view the set up page to identify the unique serial number which is assigned to each individual zone. On main controller

go to Menu > Settings > System Settings > Zone Setting. Following this, you can customise the name of each zone.

6. Q: Can I connect the Master and Secondary Controllers to power source other than the indoor board?

A. No, both the Master & Secondary Controllers must be connected to the indoor board, where they are both allocated

a dedicated terminal.

7. Q: What power source options are available for the Zone Controller and Remote Sensor?

A. You have a wired option whereby you use the RJ45 cable from the damper motor, or a wireless option whereby you use AAA

batteries.

Note: Do not use both power sources at the same time.

8. Q: If I replace a defective Master Controller do I need to set up the whole system again?

A. Yes. You need to complete the commissioning process again.

9. Q: If I replace a defective Secondary Controller do I need to set up the whole system again?

A. No. Simply connect the new Secondary Controller, ensuring it is configured to the same WiFi connection as the Master

Controller. Then from the Master Controller simply go to Menu>Settings>System Setting>Main Controller settings. Once there,

remove the link of the old Secondary Controller and update to link to the new Secondary Controller.

10. Q: Can I swap the master controller to the secondary controller and vice versa?

A. No. If you do, it will impact the operation of the system.