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Obtaining Technical Assistance

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These

classifications are assigned when severe network degradation significantly impacts business operations.

When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer

automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support

services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network

Supported Accounts (NSA). When you call the center, please have available your service agreement

number and your product serial number.

This document is to be used in conjunction with the documents listed in the

"Related Documents"

section.

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Configuring an ADSL WAN Interface Card on Cisco 1700 Series Routers

OL-3317-03