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Troubleshooting
•
If you see a blank screen, check the following:
•
Press the
blank button on the remote control to see if the
image was turned off.
•
Make sure your computer or video device is properly connected.
•
Make sure the status light on the projector is blue and not flashing.
•
Press the
power button on the projector or remote control to
wake the projector from standby or sleep mode, if necessary.
•
If you see a blank screen when a computer is connected, check the
following:
•
On Windows
, hold down the Windows key and press P at the
®
same time, then click Duplicate.
•
If you are using a Mac laptop with macOS 13, select System
Settings > Displays. Press the + pop-up menu button, then
choose a display to mirror.
If you are using a Mac laptop with macOS 12, select System
Preferences > Displays > Display Settings. Select the projector,
then choose the mirror option for your display from the drop-down
menu.
On macOS 11 and older, open System Preferences and select
Displays. Click the Arrangement tab and select the Mirror
Displays checkbox.
•
If the projector does not respond to remote control commands, make sure
the batteries in the remote control are installed correctly. Replace the
batteries if necessary.
Registration
Register today to get product updates and exclusive offers. You can register
online at http://epson.com/register (U.S.), http://epson.ca/register (Canada),
or http://latin.epson.com/registro (Latin America).
Where to get help
Manual
For more information about using the projector, you can view or download the
online manual from the Epson website, as described below.
Internet support
Visit http://epson.com/support (U.S.), http://epson.ca/support (Canada),
or http://latin.epson.com/support (Latin America) and search for your
product to download software and utilities, view manuals, get FAQs and
troubleshooting advice, or contact Epson.
Telephone support services
To use the Epson
PrivateLine
Support service, call
®
®
(800) 637-7661 (U.S. and Canada). This service is available for the
duration of your warranty period. You may also speak with a support
specialist by calling (562) 276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are 7 a.m. to 4 p.m., Pacific Time, Monday through Friday. Days
and hours of support are subject to change without notice. Toll or long distance
charges may apply.
In Latin America, see the online User's Guide for technical support information.
Optional accessories
For a list of optional accessories, see the online User's Guide.
You can purchase screens or other accessories from an Epson authorized
reseller in the U.S. and Canada. To find the nearest reseller, call
800-GO-EPSON (800-463-7766). Or you can purchase online at
http://epsonstore.com (U.S. sales) or http://epsonstore.ca (Canadian sales).
To find the nearest reseller in Latin America, go to http://latin.epson.com.