Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. ("Epson") warrants to the first end-user customer
that the EPSON Stylus Pro 4000 ink jet printer covered by this limited warranty statement, if
purchased and used in the United Sates or Canada, will conform to the manufacturer's
specifications and will be free from defects in workmanship and materials for a period of
one year from the date of original purchase (proof of purchase required). Epson also
warrants that the consumable ink cartridges enclosed with the engine will perform to the
manufacturer's specified usage, which usage may expire before the expiration of the limited
warranty for the Epson printer.
What Epson Will Do To Correct Problems: Should your EPSON Stylus Pro 4000 printer
prove defective during the limited warranty period, please call the toll-free Epson Preferred
support line identified in this booklet. This line will be answered during Epson's regular
support hours (currently 6:00
you call, please be prepared to provide the service technician with Proof of Purchase
information including the unit serial number and original date of purchase. The service
technician will provide telephone diagnostics to determine whether your unit needs repair.
If service is required, the technician will advise you which service program will be utilized
(the Whole Unit Exchange Program or the Repair Program) and provide detailed
instructions for the program. Please see below for highlights of the two service programs.
When service involves the exchange of a unit or its parts, the items replaced become the
property of Epson. The new items assume the remaining warranty period of the original
product. Exchange printer and repair parts may be new or remanufactured to Epson
standards.
Whole Unit Exchange Program: For Epson to process a Whole Unit Exchange, you must
secure return of the defective product by providing Epson with a valid credit card number
with sufficient credit to cover the price of the replacement product. You will be billed at the
Manufacturer's Suggested Retail Price for the printer if the defective product is not returned
to 6:00
Pacific Time, Monday through Friday). When
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