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Caution: Do not touch the flat white

cable or the ink tubes and their

translucent cover, or you may damage

your product.

Solving Network Problems

If you have a network problem with your Epson

panel to diagnose the cause of most problems.

You can also check the basic troubleshooting suggestions below. For more in-depth

troubleshooting, see your online User's Guide or FAQs at epson.com/support (U.S.) or

epson.ca/support (Canada).

■

If you are connecting the product via Wi-Fi Protected Setup (WPS) and the WiFi

light on your product is not solid green, make sure you press the

product within 2 minutes of pressing the WPS button on your router. Hold down the

button on the product for 3 seconds.

Wi-Fi

■

Try connecting to the wireless router or access point with your computer or another

device to confirm that it is working correctly.

■

Make sure the network supports an active 2.4 GHz frequency band.

■

Try restarting the router (turn it off and then on), then try to connect to it again.

■

Print a network status sheet from the product's control panel by pressing

Check the signal strength. If it is poor, try moving the product closer to your router or

access point. Avoid placing it next to a microwave oven, 2.4 GHz cordless phone, or

large metal object such as a filing cabinet.

■

If your wireless router has security enabled, make sure you entered the WEP key or

WPA passphrase correctly.

■

When using TCP/IP, make sure your network's DHCP option is enabled (your router

manufacturer will be able to assist you with this setting).

■

Remove and reinstall your product software.

■

Disable your computer's firewall temporarily to see if that may be causing the

problem. Contact your firewall manufacturer for assistance.

■

You may need to disable any anti-virus software on your wireless router or access

point.

Solving Network Problems

product, check the lights on the control

button on the

Wi-Fi