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ANSWERING CALLS

To answer an incoming call using the handset:

Lift the handset

To answer an incoming call using the

speakerphone:

Press the Speaker

button or

Press the Answer softkey or

Press flashing line button

To answer an incoming call using a headset:

Press the Headset

button

To answer a second incoming call:

Press the flashing line button

To answer a call on a shared line:

Press the flashing line button

DECLINE

To immediately forward a ringing call to voicemail:

Press the Decline softkey

CALL HOLD

To place a call on hold:

Press the Hold

button

To retrieve a held call:

Press the Hold

button or

Press the Resume softkey or

Press the flashing line button

To toggle between two held calls on the same line:

Press the flashing line button

To toggle between three or more held calls on the

same line:

Press the flashing line button

Using the navigation pad, navigate to the held call

Press the Resume softkey

To toggle between held calls on shared lines:

Press the flashing line button

* Assigned to lines requiring this functionality

CALL TRANSFER

To transfer a call:

Press the Transfer

button or softkey

Dial the extension or telephone number*

Option: Announce the caller

Press the Transfer

button or softkey or

hang up

If no answer or the line is busy:

Press the Cancel softkey

Press the Resume softkey or the flashing line

button

To toggle between calls:

Press the Swap softkey

To transfer two calls on the same line to one

another:

While connected to an active call, press the

Transfer

button or softkey

Press the flashing line button

Press the Yes softkey to confirm and complete the

transfer

To transfer a call directly to a voice mailbox:

Press the Transfer

button or softkey

Dial * then 5-digit extension

Press the Transfer

button or softkey or

hang up

CALL FORWARD ALL CALLS

To immediately forward all your incoming calls to

another number:

While on-hook, press the Fwd All softkey

Dial the extension or telephone number* or

Press the Messages

button to forward calls

to voicemail

To deactivate call forwarding:

Press the Forward off softkey

To place up to an 8-way conference call:

While connected to an active call, press the

Conference

Dial the next participant

Option: Announce the conference

Press the Conference

To add additional participants:

Repeat the above steps

To add an incoming caller to an existing call or

conference:

While connected to the incoming call, press the

Conference

Press the flashing line button

Press the Yes softkey to confirm and complete the

conference

To view conference participants:

Press the Details softkey

To remove a conference participant:

Using the navigation pad, navigate to the

participant to remove

Press the Remove softkey

To answer a ringing call on a call pickup group

members phone:

Go off-hook

Press the PickUp softkey

CONFERENCE CALLING

button or softkey

CALL PICKUP*