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Factory Reset the Phone from Phone Web Page

You can restore your phone to its original manufacturer settings from the phone web page. After you reset

the phone, you can reconfigure it.

Procedure

Enter the URL in a supported web browser and click Confirm Factory Reset

Identify Phone Issues with a URL in the Phone Web Page

When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause.

To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access

so that the phone can ping the destination and display the cause.

Procedure

In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that

you want to ping. Enter the URL using the format:

http:/<Phone IP>/admin/ping?<ping destination>

<Phone IP> = actual IP address of your phone.

/admin = path to the access admin page of your phone.

<ping destination> = any IP address or domain name that you want to ping.

The ping destination allows only alphanumeric characters, '-', and "_" (underscores). Otherwise the phone

shows an error on the web page. If the <ping destination> includes spaces, the phone uses only the first part

of the address as the pinging destination.

For example, to ping the 192.168.1.1 address:

http://<Phone IP>/admin/ping?192.168.1.1

Lost Phone Connectivity

Sometimes your phone can lose its connection to the call control system. When this connection is lost, your

phone displays a message.

If you are on an active call when the connection is lost, the call continues. However, you do not have access

to all normal phone functions because some functions require information from the call control system. Your

softkeys might not work as you expect.

When the phone reconnects to the call control system, you'll be able to use your phone normally again.

Cisco One-Year Limited Hardware Warranty Terms

Special terms apply to your hardware warranty and services that you can use during the warranty period.

Your Phone

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Your Phone