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会議システム Cisco 8865のPDF ファームウェア移行マスターマニュアルをオンラインで閲覧またはダウンロードできます。Cisco 8865 31 ページ。 Multiplatform phones
Cisco 8865 にも：特徴 (16 ページ), ユーザーマニュアル (24 ページ), ユーザーマニュアル (28 ページ), ユーザーマニュアル (30 ページ), ユーザーマニュアル (23 ページ), マニュアル (44 ページ), マニュアル (43 ページ), マニュアル (14 ページ), インストレーション・マニュアル (39 ページ), 再設定マニュアル (2 ページ), クイック・スタート・マニュアル (2 ページ), ユーザーマニュアル (13 ページ), クイック・スタート・マニュアル (2 ページ), ユーザーマニュアル (8 ページ), マニュアル (48 ページ), マニュアル (11 ページ), ユーザーマニュアル (40 ページ), クイック・スタート・マニュアル (2 ページ), クイック・スタート・マニュアル (2 ページ)

Q: Is the user interface for the phone the same for both Enterprise and MPP

firmware?

A: No. The user experiences are quite different between the two call control platforms. End-user training may be required to understand the

differences in call appearance, feature activation and other features. End-user documentation is also available from cisco.com.

Q: How do I get technical support during firmware migration?

A: For customers ordering firmware migration licenses, if they do not have an existing service contact with Cisco, they will need to add the

applicable service SKU from the list below at the time of ordering firmware migration licenses to get SW only (No RMA) support.

License SKU

L-CP-E2M-88XX-CNV=

L-CP-E2M-78XX-CNV=

L-CP-M2E-88XX-CNV=

L-CP-M2E-78XX-CNV=

Q: Who should I reach out for support?

A: Support information:

•

For Product Upgrade Tool (PUT) issues:

•

For license generation issues: GLO (Global Licensing Operations) -

https://globalcontacts.cloudapps.cisco.com/contacts/contactDetails/en_US/c1o2

•

For firmware migration issues: SBS (Small Business Support) Center -

business-support-center-contacts.html

Q: What if the customer uses Unified CM and is migrating to Broadworks or

Broadcloud?

A: If the customer has 7800 or 8800 series desk phones that support the migration capability, the customer can migrate those phones as they

migrate users to Broadworks or BroadCloud. A list of supported and unsupported phones is provided above.

Q: Are there any plans to enable enterprise phones to register natively to Broadsoft

systems?

A: The Enterprise and Broadsoft phones have different software images. Given the size of these images, there is no plan to bundle all variants

of call control support into a single binary.

Q: My customer has only a few phones to migrate, can you just tell me how to do

this in the field?

A: No. This migration cannot be done without following our process. If we were to migrate phones outside the process, Cisco will be in

violation of our 3rd party software licensing agreements.

Service SKU

CON-SW-LCPE2M8V

CON-SW-LCPE2M7N

CON-SW-LCPM2E8C

CON-SW-LCPM2E7X

https://forums.cisco.com/OperationsExchange/s/article/Raise-Support-Case-for-PUT

https://www.cisco.com/c/en/us/support/web/tsd-cisco-small-

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