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Cisco 8865 Video MPP User Guide

Consult Transfer

1. During a call, press the Transfer

2. Enter the destination phone number

3. When the second party answers, announce the call then press the Transfer button

or Transfer softkey to complete the transfer

If the party refuses the call

4. Press the EndCall softkey then the Resume softkey to return to the original call

Call Pickup

If you are a member of a Call Pickup Group, you can answer a ringing phone of another colleague

within your Call Pick Up Group.

Redirect a call that is ringing on another phone within your Pick Up group:

1. Press the GrPickup soft key

Note: If more than one phone within the Pick Up group is ringing, you will pick up the phone that was

ringing first.

Chose which ringing phone within your Pick Up group that you want to redirect to your phone:

1. Press the Group Pick Up softkey

2. Enter the extension of the phone you want to redirect

3. Press the Call softkey

Note: Call Pick Up Groups will only be available if set up by your Group Administrator

To create an ad hoc conference call with up to 8 parties (you and up to 7 other parties)

While on a call

1. Press the Conference

2. Dial the next participant

3. Press the Conference

Repeat the instructions above to add other parties to your conference call

Set Forwarding on your desk phone to redirect incoming calls to an alternative number or your

voicemail.

To enable Forwarding to an alternate number:

1. Press the Forward softkey

2. Enter the destination number

A forward icon

and the destination number is displayed on your phone

Cisco 8865 Video MPP User Guide

button or the Transfer softkey

button or Conf softkey

button again or the Conf softkey to connect all parties

23/06/20