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Additional information

Troubleshooting

If a problem occurs while operating the unit,

check the following to resolve the problem

before consulting your nearest Sony dealer.



Check to see if the problem is listed in this

"Troubleshooting" section.



Check in Help Guide.

 Refer to "How to use" and

"Troubleshooting" in Help Guide for

details.

http://rd1.sony.net/help/speaker/srs-x88/h_zz/



Check information about the problem on

the customer support website.

http://www.sony.eu/support



Unplug the AC adaptor, wait a while and

plug the AC adaptor again.

If the problem persists after doing all of the

above, consult your nearest Sony dealer.

BLUETOOTH

Unable to pair the unit with a BLUETOOTH

device/

BLUETOOTH connection between the unit

and smartphone/iPhone is not possible

using SongPal



Bring the unit and the BLUETOOTH device to

within 1 m (3 ft) of each other.



If the

(BLUETOOTH) indicator is not flashing

quickly in white, tap and hold the

(BLUETOOTH)

PAIRING button until the

unit beeps and the

starts flashing quickly in white.



If you initialize the unit, the unit may not be

able to connect your iPhone/iPad/iPod or PC.

In this case, erase the pairing information on

the iPhone/iPad/iPod or PC, and then perform

the pairing procedure again.

(BLUETOOTH) indicator

Unable to connect the unit to a BLUETOOTH

device with one-touch connection (NFC)



Keep the smartphone close to the unit until

the smartphone responds. If the unit fails to

connect, move the smartphone slowly on the

N-Mark of the unit. When the smartphone

responds, follow the on-screen instructions to

establish the connection.



Check that the NFC function of the

smartphone is set to on.



If the smartphone is in a case, remove it.



NFC reception sensitivity varies, depending on

the device. If you repeatedly fail to connect

the unit with a smartphone by one touch,

make the connection by on-screen operation.



Check that your smartphone is compatible

with NFC. Look up information on the issue on

the customer support website.

There is no sound



If you are connecting a PC to the unit, make

sure the audio output setting of the PC is set

for a BLUETOOTH device.



Check that the unit has established

BLUETOOTH connection with the BLUETOOTH

device.



Pair the unit and the BLUETOOTH device

again.

Distorted sound/humming or noise in the

speaker output



Bring the unit and the BLUETOOTH device

closer together. Remove any obstacles

between the unit and the BLUETOOTH device.



Select "Priority on stable connection" for

BLUETOOTH audio streaming playback quality.

Network

A Wi-Fi connection between the unit and

home network is not possible



The unit does not support IEEE 802.11ac. Use

the 2.4 GHz frequency band (IEEE 802.11 b/g/

n) or 5 GHz frequency band (IEEE 802.11 a/n)

for the Wi-Fi network.



When setting a Wi-Fi network using the

SongPal application on your smartphone/

iPhone, connect your smartphone/iPhone to

the Wi-Fi network to be used beforehand.



If a LAN cable is connected to the unit,

disconnect it and restart the unit. When a LAN

cable is connected to the unit, the unit

automatically tries to connect to the home

network over a wired network and a wireless

network cannot be used.