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Cisco ASA and Firepower Threat Defense Reimage Guide

Reimage the Firepower 2100 Series

If the file server is reachable, but the file path or name is wrong, the installation fails with a "Package not

found" error:

...

Erasing disk0 ...

Verifying

Package not found. Please correct the URL, which should include the full path including

package name.

Upgrade aborted.

firepower-boot>

In this case, make sure the FTD package file path and name is correct.

Installation failed with unknown error

When the installation occurs after the system software has been downloaded, the cause is generally displayed

as "Installation failed with unknown error". When this error happens, you can troubleshoot the failure by

viewing the installation log:

firepower-boot>support view logs

===View Logs===

============================

Directory: /var/log

----------sub-dirs----------

cisco

-----------files------------

2015-09-24 19:56:33.150011 | 102668 | install.log

2015-09-24 19:46:28.400002 | 292292 | lastlog

2015-09-24 19:45:15.510001 | 250 | ntp.log

2015-09-24 19:46:28.400002 | 5760 | wtmp

([b] to go back or [s] to select a file to view, [Ctrl+C] to exit)

Type a sub-dir name to list its contents: s

Type the name of the file to view ([b] to go back, [Ctrl+C] to exit)

> install.log

Thu Sep 24 19:53:44 UTC 2015: Begin installation ...

Found hard drive(s): /dev/sda

Erasing files from flash ...

...

You can also view the upgrade.log, pyos.log, and commandd.log under /var/log/cisco with the same command

for boot CLI related issues.

Step 11

You can use either Firepower Device Manager or Firepower Management Center to manage your device. See

the Quick Start Guide for your model and your manager to continue setup:

http://www.cisco.com/go/ftd-asa-quick

Reimage the Firepower 2100 Series

The Firepower 2100 series supports either Firepower Threat Defense or ASA software.

Cisco ASA and Firepower Threat Defense Reimage Guide