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Troubleshooting

This chapter provides information and instructions for using the system command line interface (CLI) for

troubleshooting any issues that may arise during system operation.

Refer to the ASR 5000 Installation Guide for comprehensive descriptions of the hardware components

addressed by these troubleshooting procedures.

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Detecting Faulty Hardware

When power is applied to the chassis, power is sequentially applied to management cards, application cards

and line cards.

Each PFU, application and line card installed in the system incorporates light emitting diodes (LEDs) that

indicate its operating status. This section describes how to use these status LEDs to verify that all of the

installed components are functioning properly.

Important

Detecting Faulty Hardware, page 1

Taking Corrective Action, page 21

Verifying Network Connectivity, page 25

Using the System Diagnostic Utilities, page 28

Generating an SSD, page 31

Configuring and Using the Support Data Collector, page 32

As the system progresses through its boot process, some cards will not exhibit immediate LED activity.

Allow several minutes to elapse after a reboot is initiates before checking the LEDs on the various cards

to verify that the boot process has successfully completed.

ASR 5000 System Administration Guide, StarOS Release 21.2