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Basic Troubleshooting

The following steps can be used for troubleshooting basic connectivity issues with your switch.

• Factory reset the switch by holding the factory reset button for 10-15 seconds

• Try switching cables, or testing your cable on another device

Reference

https://documentation.meraki.com/MS

If you are still experiencing hardware issues, please contact Cisco Meraki support by logging in to dashboard and using

the Help option near the top of the page, then opening and email case or calling using the contact information on that

page.

MS Warranty coverage periods are as follows:

Time

Period

C9300 Series

Lifetime

1 Year

Accessories

Note: The above table is a general guideline for warranty terms and is not final. Warranty terms are subject to printed

warranty information on the online

If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the

issue. Once support determines that the device is in a failed state, they can process an RMA and send out a replacement

device free of charge. In most circumstances, the RMA will include a pre-paid shipping label so the faulty equipment can

for additional information and troubleshooting tips.

Comments

Including 9300 / 9300X / 9300L models

The following are considered accessories: SFP Modules, twinax/SFP+ cables,

stacking cables, all mounting kits and stands, interface modules, additional power

cords, PoE injectors

Meraki Returns and Policy

section.