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ECHNICAL

Where To Go For Help

Contact your authorized 3Com reseller or 3Com for additional

product and support information. You will find support tools

posted on the 3Com web site at www.3com.com

To take advantage of warranty and other service benefits, you

must first register your product at http://eSupport.3com.com/

Services on eSupport are based on accounts that you create or

have authorization to access. First time users must apply for an

user name and password that provides access to a number of

eSupport features including Product registration, Repair services,

and Service request.

Troubleshoot Online

3Com knowledgebase, which contains thousands of technical

solutions written by 3Com support engineers, helps you

Telephone Technical Support and Repair

To obtain telephone support as part of your warranty and other service benefits, you must first register your product at

http://eSupport.3com.com/

When you contact 3Com for assistance, please have the following information ready:

Product model name, part number, and serial number

•

A list of system hardware and software, including rev level

Before you send a product directly to 3Com for repair, you must first obtain an authorization number. Products sent to 3Com without

authorization numbers will be returned to the sender unopened, at the sender's expense.

If your product is registered and under warranty, you can obtain an RMA number online at http://eSupport.3com.com/

These numbers are correct at the time of publication. Find a current directory of support telephone numbers posted on the 3Com web

site at http://csoweb4.3com.com/contactus/

Country

Telephone Number

Asia, Pacific Rim Telephone Technical Support and Repair

Australia

1 800 678 515

Hong Kong

800 933 486

India

+61 2 9424 5179 or

000800 650 1111

Indonesia

001 803 61009

Japan

00531 616 439 or

03 5977 7991

You can also obtain support for this region using the following e-mail: [email protected]

Or request a repair authorization number (RMA) by fax using this number: +65 543 6348

Europe, Middle East and Africa Telephone Technical Support and Repair

From anywhere in these regions, call: +44 (0)1442 435529

From the following countries, you may use the numbers shown:

Austria

01 7956 7124

Belgium

070 700 770

Denmark

7010 7289

Finland

01080 2783

France

0825 809 622

Germany

01805 404 747

Hungary

06800 12813

You can also obtain support for this region from the following URL: http://emea.3com.com/support/email.html

Latin America Telephone Technical Support and Repair

Antigua

1 800 988 2112

Argentina

0 810 444 3COM

Aruba

1 800 998 2112

Bahamas

1 800 998 2112

Barbados

1 800 998 2112

Belize

52 5 201 0010

Bermuda

1 800 998 2112

Bonaire

1 800 998 2112

Brazil

0800 13 3COM

Cayman

1 800 998 2112

Spanish speakers can also obtain support for this region from the following URL: http://lat.3com.com/lat/support/form.html

Portuguese speakers can also obtain support for this region from the folowing URL: http://lat.3com.com/br/support/form.html

English speaker in Latin America should send e-mail for support to: [email protected]

North America Telephone Technical Support and Repair

1 800 876 3266

UPPORT

Country

New Zealand

Pakistan

Philippines

P.R. of China

Ireland

Israel

Italy

Luxembourg

Netherlands

Norway

Poland

Chile

Colombia

Costa Rica

Curacao

Ecuador

Dominican Republic

Guatemala

Haiti

Honduras

Jamiaca

Martinique

troubleshoot 3Com products. This query-based interactive tool is

located at: http://knowledgebase.3com.com

Purchase Value-Added Services

To enhance response times or extend warrenty benefits, contact

3Com or your authorized reseller. Value-added services can

include 24x7 telephone technical support, software upgrades,

onsite assistance or advance hardware replacement. Experienced

engineers are available to manage your installation with minimal

disruption to your network. Expert assessment and

implementation services are offered to fill resource gaps and

ensure the success of your networking projects.

3Com offers telephone, e-mail, and internet access to technical

support and repair services. To access these services for your

region, use the appropriate telephone number, URL or e-mail

address from the list below.

Diagnostic error messages

•

Details about recent configuration changes, if applicable

Telephone Number Country

0800 446 398

Singapore

+61 2 9937 5083

S. Korea

1235 61 266 2602 or

Taiwan

+61 2 9937 5076

Thailand

10800 61 00137 or

021 6350 1590 or

00800 0638 3266

01407 3387

Portugal

1800 945 3794

South Africa

199 161346

Spain

342 0808128

Sweden

0900 777 7737

Switzerland

815 33 047

U.K.

00800 441 1357

AT&T +800 998 2112

Mexico

AT&T +800 998 2112

Nicaragua

AT&T +800 998 2112

Panama

1 800 998 2112

Paraguay

AT&T +800 998 2112

Peru

AT&T +800 998 2112

Puerto Rico

AT&T +800 998 2112

Salvador

57 1 657 0888

Trinidad and Tobago

AT&T +800 998 2112

Uruguay

1 800 998 2112

Venezuela

571 657 0888

Virgin Islands

Telephone Number

800 6161 463

080 333 3308

00801 611 261

001 800 611 2000

707 200 123

0800 995 014

9 021 60455

07711 14453

08488 50112

0870 241 3901

01 800 849CARE

AT&T +800 998 2112

54 11 4894 1888

AT&T +800 998 2112

1 800 998 2112

AT&T +800 998 2112

1 800 998 2112

AT&T +800 998 2112

57 1 657 0888