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EPSON

Date:

4/8/2002

PSB.2002.04.002

PSB #:

Reference:

N/A

Product(s):

Perfection 640U/1240U/1640SU Series Scanners

Epson Smart Panel & Security Rights on Windows 2000

Subject:

This bulletin was created to inform you of an issue with Epson Smart Panel version 1.0.xA

software running under Windows 2000. This software can be found on the scanner software

CD for the following Epson scanner series: Perfection 640U/1240U/1640SU.

Description of the Issue:

This issue will occur if you have one of the following products: the Epson Perfection

640U/1240U/1640SU series scanner, and are using Windows 2000.

When running Windows 2000, if Epson Smart Panel version 1.0.xA is installed from the

scanner software CD, and is used by members of the Administrator or Power Users Group,

the program works OK. If a member of the more restricted groups (Users, Backup Operators,

Replicator, Guest) logs on to a computer where an Administrator or Power User has installed

Epson Smart Panel version 1.0.xA, the user will receive an error when Windows 2000 opens.

A dialog box with an "OK" button pops up displaying the following error message:

"There is no Registry data for EPSON SMART PANEL!"

If you click "OK" the dialog box will not go away, even if you click it repeatedly. The computer

will be unusable in this state and eventually it locks up. A hard reset or power off is required at

this point. During installation Epson Smart Panel loads a taskbar shortcut in the System Tray

that cannot be disabled. Epson Smart Panel monitors the status of the "Start" button(s) on the

scanner at startup; this causes the initial error when Windows 2000 opens.

If a member of the "Restricted User" group attempts to install the Epson Smart Panel software,

one of two things may happen. The user may get an error message and not be able to install

Epson Smart Panel, or if the installation completes, all users, including Administrators and

Power Users will get the same "Registry Data Error" as described above.

Reason:

Specifications for Epson Smart Panel require the program be installed and used by members

of the Administrator or Power Users groups only. Epson Smart Panel does not support use by

members of more Restricted groups. If a member of the more Restricted groups successfully

installs Epson Smart Panel, it will need to be manually removed by an Administrator logged in

under "Safe Mode." Using the "Search" utility in Windows 2000, delete all files for "Epson

Smart Panel for Scanners." A System Administrator will then need to add the "restricted user"

to the Power Users Group, and then that user can correctly Install and use Epson Smart Panel

version 1.0x.

RODUCT

UPPORT

ULLETIN

Page 1 of 1

Originator: TC

Authorization:

Total Pages: 1