Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco provides Cisco Connection Online (CCO) as a starting point for all technical assistance.
Warranty or maintenance contract customers can use the Technical Assistance Center. All customers
can submit technical feedback on Cisco documentation using the web, e-mail, a self-addressed
stamped response card included in many printed docs, or by sending mail to Cisco.
Cisco Connection Online
Cisco continues to revolutionize how business is done on the Internet. Cisco Connection Online is
the foundation of a suite of interactive, networked services that provides immediate, open access to
Cisco information and resources at anytime, from anywhere in the world. This highly integrated
Internet application is a powerful, easy-to-use tool for doing business with Cisco.
CCO's broad range of features and services helps customers and partners to streamline business
processes and improve productivity. Through CCO, you will find information about Cisco and our
networking solutions, services, and programs. In addition, you can resolve technical issues with
online support services, download and test software packages, and order Cisco learning materials
and merchandise. Valuable online skill assessment, training, and certification programs are also
available.
Customers and partners can self-register on CCO to obtain additional personalized information and
services. Registered users may order products, check on the status of an order and view benefits
specific to their relationships with Cisco.
You can access CCO in the following ways:
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30 Release Notes for Cisco IOS Release 12.0(7)XK1 Feature Packs for Cisco 2600 Series Routers
WWW: www.cisco.com
Telnet: cco.cisco.com
Modem using standard connection rates and the following terminal settings: VT100 emulation;
8 data bits; no parity; and 1 stop bit.
— From North America, call 408 526-8070
— From Europe, call 33 1 64 46 40 82
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