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Contents

Introduction

Potentially Impacted Systems (~11000 servers):

Customer Visibility/Impact:

Work-Around Options:

Introduction

The intent of this document is to address the manufacturing issue related to the Peripheral

Component Interconnect Express (PCIe) Option ROM settings as seen on some Cisco C220 M4

and C240 M4 servers. A number of the C-Series servers have shipped to customers with the

incorrect PCIe Option ROM settings, preventing them from booting to many PCIe based devices

(Including but not limited to RAID Controller / Serial-Attached SCSI (SAS) Host Bus Adapter

(HBA), Modular LAN on Motherboard (MLOM) or other networking cards or HBAs. The instructions

below will assist you in resolveing customers impacted by this.

Potentially Impacted Systems (~11000 servers):

C220 M4: Systems shipped between Feb 14th and Mar 28th

C240 M4: Systems shipped between Feb 14th and Mar 28th

Customer Visibility/Impact:

Customers are unable to boot from any PCIe Slot based device, as the "All PCIe Slots

OptionROM" flag has been disabled. Customers will need to toggle this BIOS token, and can do

so using any of the workaround methods mentioned below.

Work-Around Options:

Work-Around #1 (Recommended):

shown below.