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1. Motherboard

STEP 9

CHOOSE SERVICE and SUPPORT LEVEL

A variety of service options are available, as described in this section.

Unified Computing Warranty, No Contract

If you have noncritical implementations and choose to have no service contract, the following

coverage is supplied:

Three-year parts coverage.

■

Next business day (NBD) onsite parts replacement eight hours a day, five days a week.

■

90-day software warranty on media.

■

Ongoing downloads of BIOS, drivers, and firmware updates.

■

UCSM updates for systems with Unified Computing System Manager. These updates include

■

minor enhancements and bug fixes that are designed to maintain the compliance of UCSM

with published specifications, release notes, and industry standards.

SMARTnet for UCS

For support of the entire Unified Computing System, Cisco offers the Cisco SMARTnet for UCS

Service. This service provides expert software and hardware support to help sustain

performance and high availability of the unified computing environment. Access to Cisco

Technical Assistance Center (TAC) is provided around the clock, from anywhere in the world.

For UCS blade servers, there is Smart Call Home, which provides proactive, embedded

diagnostics and real-time alerts. For systems that include Unified Computing System Manager,

the support service includes downloads of UCSM upgrades. The Cisco SMARTnet for UCS Service

includes flexible hardware replacement options, including replacement in as little as two hours.

There is also access to Cisco's extensive online technical resources to help maintain optimal

efficiency and uptime of the unified computing environment. You can choose a desired service

listed in

Table

Table 13

Product ID (PID)

CON-PREM-B440M2

CON-OSP-B440M2

CON-OSE-B440M2

CON-OS-B440M2

CON-S2P-B440M2

CON-SNTP-B440M2

CON-SNTE-B440M2

CON-SNT-B440M2

Cisco UCS B440 M2 Blade Server

13.

Cisco SMARTnet for UCS Service

On Site?

Description

Yes

ONSITE 24X7X2 UCS B440 M2 Blade Server

ONSITE 24X7X4 UCS B440 M2 Blade Server

ONSITE 8X5X4 UCS B440 M2 Blade Server

ONSITE 8X5XNBD UCS B440 M2 Blade Server

SMARTNET 24X7X2 UCS B440 M2 Blade Server

SMARTNET 24X7X4 UCS B440 M2 Blade Server

SMARTNET 8X5X4 UCS B440 M2 Blade Server

SMARTNET 8X5XNBD UCS B440 M2 Blade Server

CONFIGURING the SERVER