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Frequently Asked Questions (FAQs),

1.12 What kind of Internet service do I need?

You need high speed Internet service over DSL or Cable (satellite Internet service will not work). Downstream speeds of at

least 1.5 Mbps and upstream speeds of at least 256 Kbps are recommended for best performance. There are no restrictions

on broadband service providers.

2. 3G MicroCell Usage and Productivity

2.1

My 3G status indicator on the MicroCell used to be solid green, but now it's ashing and my 3G service isn't working

any more. What should I do?

Power cycling the 3G MicroCell can usually resolve minor connectivity issues. Unplug the 3G MicroCell's power adapter from

the wall outlet, wait 10 seconds, and plug it back into the wall outlet.

2.2

The AT&T MicroCell (or AT&T M-Cell) logo isn't showing up on my 3G handset screen, even when I hold it right next to

the 3G MicroCell. The status indicators on the MicroCell look ne. How do I get the logo back and get my 3G service

working again?

Power cycling your 3G mobile handset can usually resolve minor connectivity issues. Turn your 3G handset

then turn it back on. (Follow the manufacturer's instructions for power cycling each 3G device on your Approved User List.)

2.3

I have a busy life, with lots of Internet uploads and downloads – is there a way to optimize my service for voice quality?

For those with high Internet tra c and uploads,

this con guration, refer to Option C on page 11 in the

2.4

Can I move my 3G MicroCell to a di erent street or apartment address?

If you move your 3G MicroCell, you

or call your TruVista o ce. Remember, the street and/or apartment address you provide

in your online activation will be sent to local emergency responders, so this information must be kept current.

Note: The new location must be in an area where AT&T is licensed to provide service. If you aren't sure, contact

TruVista Customer Support at

2.5

Are there any special steps to take if I need to return my 3G MicroCell to TruVista?

Yes, you should disconnect the 3G MicroCell from your account before returning. Call your local TruVista o ce to disconnect.

2.6

I want to give or sell my 3G MicroCell to someone else, is that OK?

Yes, but be sure to disconnect the 3G MicroCell from your account. Otherwise the new owner of the 3G MicroCell will not

be able to activate it using his or her account. Visit or call your local TruVista o ce to manage your account.

Note: The new 3G MicroCell owner must contact TruVista Customer Support at

installing the device. The support representative will explain E911 functionality to ensure that this important feature is

understood.

2.7

Do I need to change any settings on my 3G cell phone to make it work with my 3G MicroCell?

No, as long as your 3G cell phone number is on the Approved User List, it will work.

2.8

What cell phones will work with my 3G MicroCell?

Only 3G cell phones that receive wireless service from AT&T will work with the AT&T 3G MicroCell™

'Priority Mode'

MUST update the 3G MicroCell's address. To update your address information, visit

1.800.768.1212

con guration is an option. To learn more about setting up

AT&T 3G MicroCell ™ User Manual .

1.800.768.1212

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