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Tips for Improved Performance

Check and Correct

If your residential gateway does not perform

as expected, the following tips may help. If you

need further assistance, contact your service

provider.

• Verify that the plug to your residential

gateway AC power is properly inserted into

an electrical outlet.

• Verify that your residential gateway AC

power cord is not plugged into an electrical

outlet that is controlled by a wall switch. If a

wall switch controls the electrical outlet, make

sure the switch is in the ON position.

• Verify that the ONLINE LED status indicator

on the front panel of your residential gateway

is illuminated.

• Verify that your cable service is active and

that it supports two-ways service.

• Verify that all cables are properly connected,

and that you are using the correct cables.

• Verify that your TCP / IP is properly installed

and configured if you are using the Ethernet

connection.

• Verify that you have called your service

provider and given them the serial number

and MAC address of your residential gateway.

• If you are using a cable signal splitter so that

you can connect the residential gateway

to other devices, remove the splitter and

reconnect the cables so that residential

gateway is connected directly to the cable

input. If the residential gateway now

functions properly, the cable signal splitter

may be defective and may need to be

replaced.

• For best performance over an Ethernet

connection, your PC should be equipped

with a Gigabit Ethernet card.