■
If the language displayed on the LCD
screen is not the one you want, select the
language you want from the Setup menu.
Printing and copying
problems
LCD screen is off.
■
Make sure that the printer is on.
■
Turn off the printer and make sure that
the power cord is securely plugged in.
■
Make sure that your outlet works and is
not controlled by a wall switch or timer.
The printer makes printing sounds, but
nothing prints.
■
The print head nozzles may need cleaning
(& "Cleaning the print head" on page 18).
■
Make sure the printer is on a flat, stable
surface.
The margins are incorrect.
■
Make sure your original is positioned in
the right bottom corner of the document
table.
■
If the edges of the copy are cropped off,
move the original away from the corner
slightly.
■
Make sure the paper size settings are
correct for the paper you have loaded.
■
Make sure your paper is loaded short
edge first, all the way to the right, with the
left edge guide lightly against the paper
(& page 6).
■
Do not load paper above the c arrow
mark inside the left edge guide
(& page 6).
■
Select Actual instead of Auto Fit Page or
adjust the zoom settings.
■
Change the Expansion setting to adjust
the amount of image that extends beyond
the paper size during borderless printing.
Blank pages are printed.
■
The print head nozzles may need cleaning
(& "Cleaning the print head" on page 18).
Paper feed problems
Paper does not feed correctly or is jammed.
■
If paper does not feed, remove it from the
sheet feeder. Fan the paper, load it against
the right side, and slide the left edge
guide against the paper (but not too
tightly). Make sure the paper is not in
front of the feeder guard.
■
Do not load paper above the c arrow
mark inside the left edge guide
(& "Loading Paper" on page 6).
■
If the paper is stuck inside the printer,
press the P On button to turn it off. Open
the scanner unit and remove any paper
inside, including any torn pieces. Close
the scanner unit. If the paper remains near
the sheet feeder, gently pull it out. Then
turn the printer back on and carefully
reload paper.
■
If paper jams frequently, make sure the
left edge guide is not pushed too tightly
against the paper. Try loading fewer
sheets of paper.
■
Make sure you are not using paper with
binder holes.
Print quality problems
You see banding (light lines) in your
printouts or copies.
■
Clean the print head (& "Checking the
print head" on page 18).
■
Make sure you select the correct paper
type (& "Selecting Paper" on page 6).
■
Make sure the printable (whiter or
glossier) side of the paper is face up.
■
Use up ink cartridges within six months
after installing them.
■
The ink cartridges may need replacing
(& "Removing and Installing Ink
Cartridges" on page 15).
Solving Problems
21
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