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Critical: The recovery process can take between 5 and 30 minutes, depending on your

internet connection. Do not disconnect your device from your computer during the

recovery process or you might corrupt the device. Even when 100% of the download is

done, leave your device connected.

Wait for your navigation device to restart.

10. Once your navigation device has restarted you can disconnect it from the computer.

If the software was restored successfully the device will start normally without displaying a red

cross.

My device is connected to the computer, but nothing

happens.

Click here to see which products/categories this applies to.

You need to have MyDrive Connect installed on your computer in order to communicate with

your device. If you do not have MyDrive Connect installed, see How do I install MyDrive

Connect on my computer?

Make sure that your navigation device is connected

When you start up MyDrive Connect you see the name of your device and the connection status

on the main screen.