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If your navigation device shows as not connected, check the connection between your navigation

device and your computer. more

Windows

Mac OS X



Reset your navigation device and make sure that your device is switched on before you

connect it to the computer.

[ show me how... ]



Connect your navigation device to a different USB port on your computer.

You should plug the USB connector directly into a USB port on your computer and not

into a USB hub or USB port on a keyboard or monitor.



We recommend that you always use the original USB cable provided with your device,

however, in rare cases the USB cable may have developed a fault. To test this, try

connecting your device using a different USB cable.



Make sure you are logged in as an 'Administrator' to ensure that you have sufficient rights

to connect new hardware to your computer.



Make sure you have the latest Service Pack for Windows installed.