Solving Problems
Here are solutions to a few problems you may encounter. For more solutions,
see the printer manual on your CD-ROM.
Problem
Solution
Error
Paper is out, loaded incorrectly, or jammed in the printer. Remove any paper in the
light is on
sheet feeder, press the
then load new paper as described on the other side of this sheet. If the light is still
on, check inside the printer for any remaining paper pieces and remove them.
Printer software
Windows: Select EPSON Printer Software Uninstall in the Epson program group to
not installed
uninstall the software. Restart your computer. Then reinstall the software following
instructions on the front of this sheet.
Macintosh: Follow steps 1 to 4 in the software installation section, then select
Uninstall in the pull-down list and click Uninstall. Reinstall the software following
the instructions on the front of this sheet.
Printout is
Clean the print head as described to the left. Also be sure to select the correct
missing dots
paper type and other printer software settings, as shown in "Printing from A to Z."
or lines
For more details, click Help or
Nothing prints
Make sure your cables are securely connected and try again. If nothing prints, turn
off the printer, hold down the
Release the
prints, contact EPSON as described below.
Finding More Info
The manual on your CD-ROM provides detailed information about your printer.
View or install it using the instructions in "Check Out the Extras" to the left.
After you install it on your hard drive, do the following to view it.
Windows: Select Start, Programs, Epson or Epson Printers, and click ES C40 Guide.
Macintosh: Open the EPSON Stylus C40 folder and
double-click View Reference Guide.
For help while using your printer software, click Help or
Purchasing Ink and Paper
You can purchase ink cartridges, paper, and accessories from the EPSON Store
at (800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada,
please call (800) 873-7766 for dealer referral.
Getting Help
EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table:
Service
Access
World Wide
From the Internet, you can reach EPSON Support at http://support.epson.com.
Web
At this site, you can download drivers and other files, look at product documentation,
access troubleshooting information, and receive technical advice through e-mail.
Automated
A variety of automated help services are available 24 hours a day, 7 days a week.
Telephone
To use these services, you must have a touch tone telephone and call (800) 922-8911.
Services
Your SoundAdvice
Stylus C40UX in SoundAdvice.
EPSON and EPSON Stylus are registered trademarks of SEIKO EPSON CORPORATION. EPSON Store and EPSON Software are trademarks,
and SoundAdvice is a service mark, of Epson America, Inc.
General Notice: Other product names are for identification purposes only and may be trademarks of their respective owners.
EPSON disclaims any and all rights in those marks.
Copyright © 2001 by Epson America, Inc. Printed on recycled paper. 4/01
Maintenance button to eject any paper in the paper path,
on the printer software screen, as described below.
Maintenance button, and turn on the printer.
Maintenance button when a test page begins printing. If nothing
click here for help
SM
Express Code is 69740. Use this code to quickly select the
.
™
CPD-12408
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