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Troubleshooting

EPSON's Technical Support Web Site provides help with

problems that cannot be solved using the troubleshooting

information in your printer documentation.

If you encounter a problem, access the Technical Support Web

Site in one of the following ways:

From Status Monitor 3

Click Technical Support in the Status Monitor 3 dialog box.

From your printer driver

Click Technical Support on the Main menu of the printer

driver.

Correcting USB Problems

If you are having difficulty using your printer with a USB

connection, read the information in this section.

Operating system

Your computer must be a Windows Me, or a Windows 98 pre-

installed model, a Windows 2000 pre-installed model, or a

Windows 98 pre-installed model that has been upgraded to

Windows 2000. You may not be able to install or run the USB

Printer Driver on a computer which is not equipped with a USB

port or which has been upgraded from Windows 95 to

Windows 98 or 2000. For Windows Me users, your computer

must be a Windows Me pre-installed model or upgraded from

Windows 98 pre-installed model.