ページを印刷するRefer to the following specific troubleshooting:
Problems
What if your phone is
stolen?
P r e s s a n d h o l d t h e
p o w e r k e y, b u t t h e
phone is not switched
on.
UIM has been inserted.
But the screen still hints
that no UIM card is
inserted.
The screen hints UIM
card is locked. How to
unlock the UIM card?
W h e n p e r f o r m i n g a
certain function, the
phone requires you to
input the lock code.
There are alternate high-
pitched and low-pitched
voices, when making a
call.
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Troubleshooting
Report to the local public security
burea and your service provider.
Ensure that you have pressed and
held
(Power key), until the display
screen is opened in a few minutes. If
it still doesn't work, check whether the
charged battery is correctly installed.
The UIM card might be incorrectly
inserted. Check the UIM card and
ensure it is correctly inserted.
Ensure your UIM card is valid.
Switch off the phone, reinsert the UIM
card, and then switch on the phone.
Contact your service provider for PUK.
Input preset lock code "0000" or
"1234". If it still doesn't work, contact
your service provider.
Your phone call doesn't access the
wireless network system.The reason
might be that you make the call when
the phone is just switched on. Wait till
the service provider name appears on
the display and then make the call.
Problems
Troubleshooting
Fail to dial/receive
Maybe you have activated call restriction. If
a call.
you know the password, change the settings.
Or check the UIM card, and ensure the UIM
card is inserted and can normally work.
Your phone has
Ensure that the antenna of your phone is not
p o o r r e c e i v i n g
destroyed and the phone has strong signal.
f u n c t i o n a n d
Keep away from barriers, such as bridge,
always drops the
parking garage or high-rise building.
line.
Fail to hear the
During the call, adjust the volume keys.
voice of the other
Ensure the earpiece is not blocked by any
party during a call.
parenthesis. In some cases, it may caused
by the transmission of calling target or
telecommunication network.
The display of the
S e l e c t
phone is too dark.
Brightness to adjust the screen brightness.
The Browser is
Your phone might be out of service. Or, the
activated, but the
connected network doesn't support internet
screen hints that it
access.
fails to provide the
service.
The Browser is
The server may be busy at the moment.
activated. But the
Please wait a moment and try again.
screen hints that
no response from
server.
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