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6. Help

Noise interference

To avoid background noise or echoes, ensure that there is

enough distance between your device and the Wi-Fi

Unit.

Use of other 2.4 GHz products, such as Bluetooth

microwave ovens, may cause interference with this product.

Keep the Wi-Fi

Camera Unit at least 5ft away from these

types of products, or turn them off if they appear to be causing

interference.

Lost connection

Check your Wi-Fi settings. If necessary reconnect your Wi-Fi.

Ensure the Wi-Fi

Camera Unit is switched ON. Wait a few

minutes to make the connection with the Wi-Fi system.

If you forgot your password

If you do not remember your password, tap Forgot password

and submit your e-mail address. A new password will be sent to

your e-mail address immediately.

Problem

Category

Description / Error

Account

I am unable to

registration.

BLINK1_USA_V3_2013_04_18.indd 32-33

Camera

systems or

Solution

Please check your user name

and password.

Help

Account

I receive an error

message saying:

"Email ID is not

registered".

Account

What do I do if I

forgot my password ?

Account

I am unable to

receive a new

password although

I have used the

"Forgot password"

option.

Connectivity

I get a message:

Issues

"We are having

problems to access

your camera

currently. This could

be because of the

internet connection.

Please try in a while

again".

Help

Please ensure that you have

registered with us. Tap Create

Account to create an account to

Wi-Fi

be able to use the

Baby

Monitor Unit.

Click on the "Forgot Password"

link on the

www.monitoreverywhere.com

™

website OR your Android

iOS application. We will send a

new password to your registered

e-mail ID.

1. The e-mail might have been

sent to your Junk Mail Folder.

Please check your Junk Mail

Folder.

2. There might be a delay in

getting your e-mail. Please

wait for a while and check

again.

1. Please try again in a few

minutes. This could be

because of any issue with your

internet connection.

2. If the problem remains, please

restart your camera to check if

this fixes the problem.

3. Please restart your Wireless

Router.

18/4/13 2:09 PM