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• Turn off your cell phone, and then turn it on again.
My phone doesn't work at all
• Make sure the power cord is securely plugged in.
• Make sure that the battery connector is securely plugged into the handset.
• Make sure the telephone line cord is securely and firmly plugged into the telephone base and
the telephone wall jack.
• Charge the battery in the handset for at least 16 hours. For optimum daily performance, return
the handset to the telephone base or charger when not in use.
• Reset the telephone base. Unplug the unit's electrical power. Wait for approximately 15 seconds,
and then plug it back in. Allow up to one minute for the handset and telephone base to reset.
• You may need to purchase a new battery. Please refer to Section 11 General Information for
details.
I cannot get a dial tone
• First try all the suggestions above.
• Move the handset closer to the telephone base. You might have moved out of range.
• If the previous suggestions don't work, disconnect the telephone base from the telephone jack
and connect to a different phone. If there is no dial tone on that phone either, the problem is in
your wiring or local service. Contact your local telephone company.
• Your line cord might be malfunctioning. Try installing a new line cord.
SEARCHING FOR BASE displays on my handset
• Ensure that the telephone base is powered up.
• Place the handset in the telephone base for one minute to allow the handset and base to
resynchronize.
• Move the handset closer to the telephone base. You might have moved out of range.
• Reset the telephone base. Unplug the unit's electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the handset and telephone base to reset.
• Other electronic products can cause interference with your phone. Try installing your phone as
far away from these types of electronic devices as possible: television sets, VCRs, or other
telephones.
The batteries will not hold a charge
• Charge the battery in the handset for at least 16 hours. For optimum daily performance, return
the handset to the telephone base or charger when not in use.
• You may need to purchase a new battery. Please refer to Section 11 General Information for
details.
I get noise, static, or weak signals even when I'm near the telephone base
• You may be able to improve the performance of your phone by installing your new telephone
base as far as possible from any other existing telephone system that may already be installed.
• Other electronic products can cause interference to your phone. Try installing your phone as far
away from the following electronic devices as possible: television sets, VCRs, or other telephones.
• Do not install this phone near a microwave oven or on the same electrical outlet. You may
experience decreased performance while the microwave oven is operating.
• If your phone is plugged in with a modem or a surge protector, plug the phone (or modem/surge
protector) into a different location. If this doesn't solve the problem, re-locate your phone or
modem farther apart from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone will likely have better reception when
installed in a high area.
• If the other phones in your home are having the same problem, the problem is in your wiring or
local service. Contact your local telephone company (charges may apply).
• You may hear interference if your cellular phone is too close to the telephone base during a
CELLULAR call. Make sure that your Bluetooth enabled cellular phone is between one to 12 feet
away from the telephone base in order to maintain a reliable connection between your Bluetooth