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Radio is not turning on/Charger is flashing RED
o Take the back of the radio out by pulling up on the tab on the bottom of the radio. Take
the battery out and put it back in. Put the back of the radio on and try to turn the radio
on. If no luck, then the battery may be defective. Try inserting a different battery to see
if the issue pertains to the radio or battery.
o If the charger is flashing red, this means that there is a battery fault. Follow the same
steps with the radio. If that does not fix the issue, unplug the charger and plug it back in.
Sometimes there is a power surge that temporarily knocks out one of the ports.
I am picking up static / conversations from other businesses
o This is probably due to programming... other businesses may be on the same frequency
so this will cause issues. To reprogram follow these steps:
Turn the radio off
Press and hold PTT (front and center button), + (on the left side), and power
(top left) button until you hear the voice prompt "programming mode". Release
these buttons
You should see a GREEN LED
Press the menu button (top right of the radio, it looks like a square emblem)
and you will be given a receive frequency number. To change frequency
number, press the + or – button. We recommend going up at least 5
frequencies.
Press menu again and you will be given a code number. To change code
number, press the + or – button. We recommend you go up at least 5 codes.
Once on the desired settings, exit programming mode by pressing and holding
PTT button until you get the standard pulsing RED LED
Repeat with all other radios
My Earpiece is not working / not receiving / not transmitting / static
o Turn the radio off and disconnect the earpiece. Keep the radio turned off, re-connect
the earpiece and turn the radio back on. If the problem continues, try the earpiece on a
different radio and this will tell if the problem pertains to the earpiece or radio.
o If they are neither transmitting nor receiving messages, then it could be a programming
issue. Go through the programming steps above!
We received a new radio / it is not working
o If you purchase a new radio and the unit is not working with your existing CLPs out of
the box then it may require programming. First follow the steps under "I am picking up
static" section above with an existing radio but do not change the settings just note the
frequency and code. Then follow the same steps with the new radio programming to
the same frequency and code as the existing radio.
o If the radio is reprogrammed but does not work. Check the programming on the other
radios to make sure that the frequency and codes match.
WSI
CLP Troubleshooting Guide
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