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SURFboard

The Problem

Cannot receive or send data

Introduction Before You Begin Installation Operation Basic Configuration

Possible Solution

•

Check that your TV is working if you have cable TV and you have a clear TV picture.

If you are not receiving your regular TV channels, your data service will not function.

•

Check the coaxial cable at the modem and wall outlet, and hand-tighten if necessary.

•

Check the IP address (follow the steps on verifying your IP Address); call your

service provider if you need an IP address.

•

Check the USB or Ethernet cable at the modem and your computer.

Troubleshooting