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Return Material Request

After collecting system information, contact the Motorola System Support Center for assistance

or to obtain a Return Material Authorization (RMA) number for faulty Field Replaceable Entities

(FREs):

North America: 800-221-7144

The Radio Products and Services Division is your source for manuals and replacement parts.

The telephone numbers for ordering are: (800)-422-4210 (US and Canada orders)

The Fax numbers are: (800)-622–6210 (US and Canada orders)

The number for help identifying an item or part number is (800)-422-4210; select choice "3"

from the menu

Motorola's service philosophy is based on field replaceable entities (FREs). FREs are system

components identified by Motorola to be returned to Motorola for repair. In turn, Motorola sends

you a replacement FRE component to help you maintain maximum operating performance for

your system.

Return faulty FREs to Motorola for repair. When you return an assembly for service, follow

these best practices:

•

Place any assembly containing CMOS devices in a static-proof bag or container for

shipment.

•

Obtain a return authorization (RA) number from the Motorola System Support Center.

•

Include the warranty, model, kit numbers, and serial numbers on the job ticket, as

necessary.

•

If the warranty is out of date, you must have a purchase order.

•

Print the return address clearly, in block letters.

•

Provide a phone number where your repair technician can be reached.

•

Include the contact person's name for return.

•

Pack this assembly tightly and securely, preferably in its original shipping container.

WMC6300 Pocket PC Users Guide