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Troubleshooting

No lights on the control panel

Check whether the power supply cable is correctly connected to the printer and the socket.

(Error) LED on with no printing

❏ Check whether the roll paper cover is closed. If it is open, close the cover.

❏ If the

(Paper) LED is on, check whether the roll paper is correctly installed and any roll paper

remains.

(Error) LED flashing with no printing

❏ Check whether a paper jam has occurred. If paper is jammed, remove the jammed paper

referring to the description below and install the roll paper correctly.

❏ Printing stops if the head overheats and resumes automatically when it cools.

❏ For other cases, turn the printer off, and after 10 seconds, turn the printer back on.

Removing Jammed Paper

When a paper jam occurs, never pull out the paper forcibly. Open the roll paper cover and remove

the jammed paper.

CAUTION:

Do not touch the thermal head and the frame around it (indicated in the circle in the illustration

below) because it can be very hot after printing.

If the roll paper cover does not open, follow the steps below.

1. Turn off the printer.