Preferred
EPSON
®
SM
®
Limited Warranty Program for the EPSON Stylus
Pro 4000
to Epson within 10 business days of shipment of the replacement product from Epson. If the
unit is returned damaged because you have not properly packed or shipped it, you will be
billed for the damage. Upon verification of security, Epson will ship the replacement unit
promptly, typically via next business day delivery for most business locations. Shipments to
more remote locations and to residential addresses may be shipped for later delivery. For
calls completed prior to 2:00
Pacific Time the exchange unit will usually ship the same day.
PM
For calls completed after 2:00
PT the exchange unit will usually ship on the following
PM
business day.
It is your responsibility to unpack, re-install optional components (interface cards, paper tray,
roll paper spindle, etc.), and set up the exchange product at your location. It is also your
responsibility to properly repack the defective product in the exchange unit box and return it
to Epson within 10 business days using any instructions provided by Epson. You will need to
remove all optional components prior to its return. (For details on packaging and shipping,
please see "Repackaging and Transportation Instructions," below.)
Repair Program: Under the Repair Program, you must either (a) ship your defective unit
directly to Epson's central service facility, or (b) carry in the unit to an Epson-authorized
Customer Care Center near you. The defective unit will either be repaired and sent back to
you, or, if it is determined that repair is not practical, you will be sent a replacement unit.
If you choose method (a) above, you must first contact an Epson support technician, who will
explain the details and times for pick-up of the defective unit from your location. You will
need to package the unit in its original box and packing materials and prepare it for shipping.
If you do not have the box or packing materials you may obtain them through Epson. Please
allow five to seven business days after pick-up for the repaired unit or a replacement unit to
be sent to you. If you choose method (b) above, you can transport the unit without
packaging. (For details about proper packing, shipping, and carry-in procedures, please see
"Repackaging and Transportation Instructions," below.)
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