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EPSON Stylus Photo 960
Control Panel
To diagnose some problems, check the printer's control panel,
as described below, or run a printer check (see page 8).
Roll paper
Ink light
button
and button
Follow the guidelines in this table when you check the control
panel lights:
Green
P
power light
flashes
m
Red
paper light on
m
Red
paper light flashes
H
Red
ink light flashes
H
Red
ink light is on
4
EPSON Stylus Photo 960
-
Paper light
Power light
and button
and button
The printer is receiving a print job,
replacing an ink cartridge, charging ink, or
cleaning the print head.
Your paper ran out. Load more paper and
m
press the
button.
Paper is jammed in the printer.
m
Press the
paper button to eject the
jammed paper. If the light is still flashing,
open the cover and remove all the paper,
including any jammed or torn pieces.
Then reload paper and press the
button to continue printing.
You can also set the adjust lever to the
!
position, pull the jammed paper out,
m
then return the lever to the
position.
If you're using roll paper, press the
roll paper button. If the roll paper or cutter
are jammed, you may need to remove
the paper, then reload it to continue
printing.
One of the ink cartridges is low on ink.
Check the message that appears on your
screen to determine which cartridge is
low. Make sure you have a replacement
cartridge.
One of the ink cartridges is out of ink.
Follow the instructions beginning on
page 4 to replace the empty cartridge. If
H
the
ink light remains on after you've
replaced a cartridge, you may have
installed a cartridge your printer can't use.
Check the number on the cartridge
package to make sure you've installed
the correct cartridge.
P
Green
power light and
m
red
paper lights flash;
H
red
ink light on
P
Green
power light, red
m
paper light, and red
light all flash
Green
P
power light off
Replacing Ink Cartridges
When the red H ink light stays on, one of your cartridges is
empty. You cannot print when a cartridge is empty.
When a cartridge is more than six months old, you may need
to replace it if printouts don't look their best. If the quality
doesn't improve after cleaning and aligning the print head,
m
paper
you can replace the cartridge even if the red H ink light is off.
Caution: To avoid damaging the printer, never move the
print head by hand.
Leave the empty cartridge installed in the printer until you
z
have obtained a replacement. Otherwise ink remaining in
the print head nozzles may dry out.
Use these EPSON ink cartridges within six months of
installing them and before the expiration date on the package:
Black
Cyan
Magenta
Yellow
Light Cyan
Light Magenta
Caution: To ensure good results, use genuine EPSON ink
cartridges and do not refill them. Other products may cause
damage to your printer not covered by EPSON's warranty.
When you need new ink cartridges, contact your dealer or call
the EPSON Store
EPSON Store at www.epsonstore.com (U.S. sales only). In
Canada, please call (800) 463-7766 for dealer referral.
10/02
Jammed paper may be blocking the print
head, or you may have an internal error.
Turn off the printer, open the cover, and
check for any jammed paper. Also, make
sure you removed all the packing
material, as described on the Start Here
sheet. Then turn the printer back on. If
the error isn't cleared, contact your dealer
or EPSON.
The printer may have an internal error.
H
ink
Turn off the printer, wait a few seconds,
and turn it on again. If the lights are still
on, contact your dealer or EPSON.
The printer is not receiving power. Try
these solutions:
❏ Make sure the printer is turned on.
❏ Turn off the printer, plug in the power
cord securely, and turn the printer on
again.
❏ Make sure the outlet is working and
is not controlled by a switch or timer.
If in doubt, try another outlet.
T033120
T033220
T033320
T033420
T033520
T033620
SM
at (800) 873-7766. You can also visit the