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Chapter 4

Troubleshooting

This chapter explains the error indicators and describes how to clear

paper jams and print a self test. For more troubleshooting information,

see your Reference Guide. If you cannot resolve the problem using the

information in the manuals, see "Where To Get Help" on page 44.

Using the Error Indicators

Use the following table to diagnose printer errors.

Light status

Paper Out

Pause

Paper Out

Pause

Beep

Problem

pattern

Solution

No paper is loaded in the selected paper source.

Load paper in the printer or select a different paper

source; the Paper Out light goes off. Then press the

Pause button; the Pause light goes off and the

printer starts printing.

The paper is not loaded correctly.

Remove your paper and reload it correctly. See

Chapter 2 or the Reference Guide.

The paper release lever is set to the wrong position.

Set the paper release lever to the position for the

paper source you want to use. If paper from

another paper source is currently in the paper path,

press the Load/Eject button to eject the paper;

then move the paper release lever to the desired

position.

A single sheet of paper is not fully ejected.

Press the Load/Eject button to eject the sheet.

Continuous paper is not fed to the standby position.

Tear off printed page at the perforation; then press

Load/Eject to feed paper to the standby position.

Paper is jammed in the printer.

To clear the paper jam, see page 42.

Troubleshooting