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roubleshooting
T
roubleshooting
Having trouble? Something not working? Before calling for help, try these suggestions.
H
?
AVING THIS PROBLEM
No Picture
(Power LED not lit)
No Picture
(Power LED is Amber
or Yellow)
No Picture
(Power LED is Green)
Screen shows
NO SYNC INPUT
NO SYNC INPUT
NO SYNC INPUT
NO SYNC INPUT
when you turn on
the monitor.
No Color or intermittent
Black-and-White
Color appears blotchy
Missing one or
more colors
Dim Picture
Picture is too large
or too small
Edges of the picture
are not square
Picture has a double
image
Picture is not sharp
No Audio
Unstable Picture
Windows '95 cannot
find your video card
For further assistance, contact Philips at (800) 835-3506 or (423) 475-0280.
Additional Information
What to do if Something isn't Working
C
HECK THESE ITEMS
Make sure the Power cable is plugged in the wall and back of the monitor.
Power button on top of the monitor should be in the ON position.
Disconnect the monitor from the power outlet for about one minute.
Make sure the computer is turned on.
Make sure the monitor cable is properly connected to your computer.
Check to see if the monitor cable has bent pins.
The Energy Saving Feature may be activated. See pages 7 and 17 for details.
Make sure the Brightness and Contrast controls are set correctly. See page 4 for details
Make sure the monitor cable is properly connected to your computer.
Check to see if the monitor cable has bent pins.
Make sure the computer Power button is on.
Make sure the monitor cable is properly connected to your computer. See Setting Up Guide.
Check to see if the monitor cable has bent pins.
Make sure the computer is turned on
If you are using a non-VESA-DDC standard video card, turn the DDC1 / 2B feature Off. See page 8.
The picture may need degaussing. See page 6 for details.
Remove any nearby magnetic objects.
Face the monitor East for best picture quality.
Check user settings of Color Temperature. See pages 10 and 11 for details.
Make sure the monitor cable is properly connected to your computer.
Check to see if the monitor cable has bent pins.
Adjust Sync Input Select. See page 9 for details.
Adjust the Brightness and Contrast controls. See page 4 for details.
Check your video card and the manual instructions for it. It may be a non-VESA-DDC Standard card.
Adjust Sync Input Select. See page 9 for details.
Adjust the Horizontal and/or Vertical Size. See pages 13 and 14 for details.
Adjust the Zoom. See page 13 for details.
The geometry controls require adjusting. See page 12 for details.
Eliminate the use of a video extension cable and/or video switch box.
Face the monitor East for best picture quality.
Check to make sure Moire is switched off. See page 9.
Adjust Sync Input Select. See page 9 for details.
Make sure mute is not activated. See page 5 for details.
Make sure the Audio-in cable is securely plugged into the monitor and the audio source.
See pages 2 and 16 for details.
Increase your refresh rate. Consult your computer manual for details.
Select "Super VGA" under S
TANDARD
for the right drivers.
D
T
, or contact your video card manufacturer
ISPLAY
YPES
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