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Chapter 4

Troubleshooting

Cannot configure the network interface or cannot print from the

network.

Cause

The printer settings or network settings may be

wrong.

Cannot print even if you have assigned the IP address to the

computer and the printer.

Cause

You have assigned an IP address to the

computer manually, but you assigned the IP

address to the printer by Automatic Private IP

Addressing (APIPA).

Cause

You have added or deleted protocols after

installing EpsonNet Config.

The message "EpsonNet Config cannot be used because no

network is installed" appears when you start EpsonNet Config.

Cause

TCP/IP is not installed on the computer.

TCP/IP is installed on the computer, but its IP

address is not set correctly.

What to do

First, check to see if you can print a status sheet, as

described in "Printing a Network Status Sheet" on page

16. If you can print a status sheet, check the network

settings.

What to do

Assign the printer's IP address so that it belongs to the

same segment of the computer. Use EpsonNet Config

and the printer's control panel.

What to do

Uninstall EpsonNet Config and then reinstall it. See

"Uninstalling Software" on page 43.

What to do

Install the TCP/IP protocol.

Set a correct IP address for the computer.

Troubleshooting