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No AirPlay icon on Apple AirPlay device or

iTunes in my PC

•

Make sure that the SoundSphere speakers

have already joined the AirPlay network.

•

Before you open iTunes, make sure that

you have enabled Bonjour service in your

PC. Take Windows XP for example: to

enable the service, you can click Start-

>Settings->Control Panel, and double-

click Administrative Tools-> Services-

>Bonjour Service, then click Start

followed by OK on the pop-up menu.

•

If the problem remains, try to restart the

SoundSphere speakers.

AirPlay connection failed with Mac or PC

•

Disable the ﬁrewalls software and security

software, which may block ports that

AirPlay uses to stream content.

•

Check if your network speed is fast enough

(in cases where multiple devices share the

same router, the AirPlay performance may

be affected). Turn off the other devices

connected to your home router.

•

In case of audio streaming break or

disconnection when you use iPod Touch/

iPhone/iPad/iMac/PC for AirPlay, restart

your iPod Touch/iPhone/iPad, iTunes or

DS9800W.

•

Browsing Internet content like news, music,

video and etc. via your home router may

affect the AirPlay performance. In case

of AirPlay break or disconnection, it is

recommended to stop any Internet surﬁng

or disconnect from the Internet.