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Material Return:

Any product being returned to CRU, either by a distributor, dealer or an

end user, for repair or replacement must be accompanied by a Return

Material Authorization (RMA) number, which must be obtained by contact-

ing CRU's Customer Service Department at 800-260-9800.

Please have these items available when requesting an RMA:

CRU Part Number(s), and your return "Ship To" Address.

IMPORTANT: Returned material must be properly packed to

avoid in-transit damage. Damage to CRU products due to

improper packaging will not be covered by this warranty.

Product return packages must be labeled on the outside of the box

as follows:

RMA Dept./RMA #XXXX

900 SE Tech Center Drive, Suite 100

Vancouver, WA 98683

CRU will apply its warranty policy and issue RMA numbers based on a

review of the specific circumstances of each request. CRU will, at its sole

discretion, determine if a product is valid for return to CRU or if another

remedy is applicable.

Actual credit or refund for any item returned to CRU will only be applied

once the item has been received by CRU and approved to adhere to

CRU's Warranty and RMA policies.

RMA product(s) sent to CRU must be received within 30 days of the

original RMA issue date. All products on each RMA must be shipped

together. Prior to returning defective product(s), contact a CRU Technical

Support Specialist for problem analysis and replacement approval at 800-

260-9800. To return defective product(s), please follow the guidelines

below, in addition to the general RMA guidelines described above in the

"Material Return" section.

WWW.CRUINC.COM • (800) 260-9800

CRU, Inc.

Advance Replacement:

Advance Replacement requests require an Advance Replacement Authori-

zation, pre-approved by a CRU Technical Support Specialist. Advance

Replacements also require a credit card to secure the product being

replaced. Advance replacements will typically ship within one day of RMA

issue date and authorization. CRU will pay outbound freight and insurance

only.

Defective Product Return Beyond 30 Days:

CRU products under warranty, but beyond 30 days of the original pur-

chase date, are subject to repair only. To return product(s) after 30 days,

please follow the guidelines below, in addition to the general RMA guide-

lines described above in the "Material Return" section.

Prior to returning defective product(s), contact a CRU Technical Support

Specialist for problem analysis and replacement approval at 800-260-

9800.

Defective product(s) must be sent freight pre-paid and insured by the

requestor.

Repair replacement product(s) will be return shipped from CRU, freight

pre-paid and insured by CRU, within three to seven business days of

receipt (depending on quantity & repair type). Please allow sufficient

shipping time to and from locations; allow three business days for repair.

CRU ships all repairs via standard UPS ground unless otherwise agreed

to when the RMA is issued.

WWW.CRUINC.COM • (800) 260-9800

Rev. 1.0