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Additional information

Chapter 8:

Additional information

Troubleshooting

Incorrect operations are often mistaken for trouble and

malfunctions. If you think that there is something wrong with

this component, check the points below. Take a look at the

other components and electrical appliances being used,

because sometimes the problem may lie there. If the trouble

isn't sorted out even after going through the checks below,

ask your nearest Pioneer authorized independent service

company to carry out repair work.

• If the unit does not operate normally due to external

effects such as static electricity disconnect the power

plug from the outlet and insert again to return to normal

operating conditions.

General

The power does not turn on.

 Disconnect the power plug from the outlet, and insert again.

 Make sure there are no loose strands of speaker wire touching

the rear panel. This could cause the receiver to shut off

automatically.

The receiver suddenly switches off.

 When the Auto Power Down function is working, the power

will automatically turn off if the receiver has not operated for

several hours. Check the setting for the Auto Power Down

function (see The Auto Power Down menu on page 30).

 After about a minute (you won't be able to switch the unit on

during this time), switch the receiver back on. If the message

persists, call a Pioneer authorized independent service

company.

The power suddenly turns on or off, or the input suddenly

changes (When the Control with HDMI is ON).

 This happens because of the synchronized operation due to

the Control with HDMI function. If synchronized operations

are not needed, set the Control with HDMI to OFF (see HDMI

Setup on page 31).

OVERHEAT shows in the display and the power turns off.

 The temperature within the unit has exceeded the allowable

value. Try moving the unit for better ventilation (see page 2).

 Lower the volume level.

TEMP shows in the display and the volume level drops.

 The temperature within the unit has exceeded the allowable

value. Try moving the unit for better ventilation (see page 2).

 Lower the volume level.

No sound is output when an input function is selected.

 Use VOL +/– to turn up the volume.

 Press MUTE to turn muting off.

 Make sure the component is connected correctly (refer to

Connecting your equipment on page 9).

 Check the audio output settings of the source component.

 Refer to the instruction manual supplied with the source

component.

No image is output when an input function is selected.

 Make sure the component is connected correctly (refer to

Connecting your equipment on page 9).

 Use the same type of video cables for the source component

and TV to connect to this receiver (see About video outputs

connection on page 12).

 Check The Input Assign menu on page 30 to make sure you're

assigned the correct input.

 The video input selected on the TV monitor is incorrect. Refer

to the instruction manual supplied with the TV.

No sound from subwoofer.

 When using a powered subwoofer, make sure the subwoofer

is switched on.

 If the subwoofer has a volume knob, make sure it's turned up.

 The Dolby Digital or DTS source you are listening to may not

have an LFE channel.

 Switch the subwoofer setting in Speaker Setting on page 28 to

YES or PLUS.

 Switch the LFE ATT (LFE Attenuate) on page 25 to 0dB or -5dB.

No sound from surround or center speakers.

 Connect the speakers properly (refer to page 10).

 Refer to Speaker Setting on page 28 to check the speaker

settings.

 Refer to Channel Level on page 29 to check the speaker levels.

The Phase Control feature doesn't seem to have an audible

effect.

 If applicable, check that the lowpass filter switch on your

subwoofer is off, or the lowpass cutoff is set to the highest

frequency setting. If there is a PHASE setting on your

subwoofer, set it to 0º (or depending on the subwoofer, the

setting where you think it has the best overall effect on the

sound).

 Make sure the speaker distance setting is correct for all

speakers (see Speaker Distance on page 29).

Considerable noise in radio broadcasts.

 Connect the antenna (page 14) and adjust the position for

best reception.

 Route any loose cables away from the antenna terminals and

wires.

 Fully extend the FM wire antenna, position for best reception,

and secure to a wall (or connect an outdoor FM antenna).

 Connect an additional internal or external AM antenna

(page 15).

 Turn off equipment causing interference or move it away from

the receiver (or move antennas farther away from equipment

causing noise).

Broadcast stations cannot be selected automatically.

 Connect an outdoor antenna (refer to page 15).

Noise during playback of a cassette deck.

 Move the cassette deck away from your receiver, until the

noise disappears.

No sound is output or a noise is output when software with

DTS is played back.

 Make sure the player's settings are correct and/or the DTS

signal out is on. Refer to the instruction manual supplied with

the DVD player.

There seems to be a time lag between the speakers and the

output of the subwoofer.

 See Automatically setting up for surround sound (MCACC) on

page 16 to set up your system again using MCACC (this will

automatically compensate for a delay in the subwoofer

output).

After using the Auto MCACC setup, the speaker size setting

(LARGE or SMALL) is incorrect.

 Low-frequency noise could have been caused by an air

conditioner or motor. Switch off all appliances in the room and

rerun the Auto MCACC setup.