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Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product
help -
In Canada www.whirlpool.ca
for assistance and to possibly avoid a service call.
if you experience
Desired setting or
option does not light
Load not rinsed
Load is wrinkled,
twisted, or tangled
...... Not cleaning or
removing stains
For best performance,
not all
settings are available with each cycle,
and some options cannot be used
together.
Check for proper water supply.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended.
The load may be out of balance.
Washer not loaded as recommended.
See the "Cycle Guide" for the available settings and options for
Not using HE detergent or using too
Use only HE detergent. Always measure detergent and follow
much HE detergent,
manufacturer's
directions based on load size and soil level.
Hard water or high level of iron (rust)
You may need to install a water softener and/or iron filter.
in water.
Fabric softener dispensing ball used.
Dispensing bails will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Powdered detergent used for
Consider using liquid detergent.
slow-speed
cycle.
_.
J
20
Wash action too long for load.
Spin speed too fast for load.
Select a slower spin speed. Note that items will be wetter than
when using a faster speed spin.
The washer is not unloaded promptly.
Unload the washer as soon as it stops or use FanFresh_*_i
TumbleFresh M if you will not be able to unload the washer at
the end of the cycle.
Not choosing the right cycle for the
Use the Delicates cycle or another cycle with a slow spin
load being washed,
speed to reduce wrinkling.
The wash water was not warm
If safe for load, use warm or hot wash water.
enough to relax wrinkles.
Washer not loaded as recommended.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can cause the washer
to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacturer's
directions based on load size and soil level.
Avoid tightly packing the washer. The washer will not rinse well
if tightly packed. Load with dry items only. See the "Cycle
Guide" for load size recommendations
for each cycle.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
When load unbalance occurs, a washing process will start
to redistribute
the load. This may lengthen the cycle time.
Avoid washing single items. Balance a single item such as
a rug or jeans jacket with a few extra items.
Add load loosely. Items need to move freely reduce
wrinkling and tangling. See the "Cycle Guide" for load
size recommendations
for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended
cycle for the type of garments being washed.
Select a lower soil level. Note that items will not be cleaned
as deeply as when using a higher soil level.
Add load loosely. Items need to move freely for best cleaning.
See the "Cycle Guide" for load size recommendations
for each
cycle.
Add only 1 or 2 garments after washer has started.
each cycle.