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Troubleshooting Tips
The table below provides a list of problems and the possible cause and a recommended solution.
If you experience a problem during the installation process please refer to the
problem solving table below.
If you have successfully installed the Smart Card solution but are now experiencing problems, refer to
After Installation:
on page 38.
During Installation:
Problem
Card reader is installed but no
message displays on the User
Interface
Possible Cause
• Card reader is faulty.
• Card reader connection is
faulty.
• Card reader is not compatible.
• Smart Card access is not
enabled on the machine.
Troubleshooting
During Installation
Solution
• Try a different card reader.
• Contact the System
Administrator.
• Check the cable is plugged in
correctly. Refer to
Hardware
Installation
on page 26 for
instructions.
• Unplug the card reader cable
then plug back in.
• Plug the card reader into a
different USB port.
• Check that the card reader is
on the list of compatible
devices, refer to
Supported
Card Types
on page 7.
• Enable CAC through the
Properties set up screens using
Internet Services, refer to
Configuring the Smart Card
page 13.
Xerox® Smart Card
Installation Guide
on
37