Section 3: Confi gurations, Specifi cations, Supplies,
Options, Support and Additional Information Sources
Support and Additional Information Sources
Unrivalled service and support
Behind every Xerox product is a
large network of customer support
that's unrivalled in the industry and
available when you need it. Xerox
service professionals use leading-edge
technologies to keep you up and running.
They're even linked to the engineers who
designed your product, so you can be
confi dent when you choose Xerox. And
®
Genuine XEROX
supplies are always
readily available.
Xerox Offi ce Services Support
Asset Management Services
• Asset Optimisation and Tracking –
Process and tools to optimise an
enterprise's offi ce output infrastructure
and reduce overall costs
• Break-Fix Management – Single point
of ownership and management for
break-fi x service for all brands of offi ce
output devices
• Supplies Management – Process
and tools to procure, monitor and
replenish all document-related
supplies proactively
14
Xerox Phaser 8860/8860MFP Evaluator Guide
Imaging and Output
Management Services
• Output Management – Single point
of management of offi ce output
from all output devices, regardless
of manufacturer
• Image Capture and Workfl ow –
Cost-effi cient solutions for capturing,
managing, retrieving and distributing
information into digital repositories
Support Services
• Technology Procurement and
Deployment – A creative and fl exible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model while lowering
the total cost of acquisition
• Help Desk Services – A broad range
of enterprise services managed through
a centralised single point of contact
and delivered through an on-site or
off-site model
• End User Services – Microsoft software
implementation, IT project consulting,
and customer education
Additional Information Sources
What's in the box:
• Printer/multifunction printer pre-loaded
with one stick of each colour
• Solid Ink Rainbow Pack (one stick of
each colour)
• Documentation and Software:
– Software and documentation CD
– Setup and Quick Reference Guide
– Support and Warranty Information
• Power Cord
• Telephone Cord
• Warranty
Phaser 8860/Phaser 8860MFP
Front Panel:
• The front panel offers tools and
information pages to help with
machine setup, feature selections,
operational problems, media feed
and supply issues.
On the web:
Visit www.xerox.com/offi ce for:
• Product, supplies and support
information
• Downloading drivers
• Finding your local Xerox sales
representative
• Online documentation
Visit www.xerox.com/offi ce/support for:
Support and service information, including
the same troubleshooting Knowledge
Base used by Xerox Customer Support
staff to provide the latest technical
information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
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