Section 3: Configurations, Specifications, Supplies,
Options, Support and Additional Information Sources
Support and Additional Information Sources
Unrivaled service and support
Behind every Xerox product is a large net-
work of customer support that's unrivaled
in the industry and available when you
need it. Xerox service professionals use
leading-edge technologies to keep you up
and running. They're even linked to the
engineers who designed your product, so
you can be confident when you choose
Xerox. And Genuine XEROX
always readily available.
Total satisfaction guaranteed
The exclusive Xerox Total Satisfaction
Guarantee, recognized as unique in the
industry, covers every Phaser device that
has been continuously maintained by
Xerox or its authorized representatives
under a Xerox express warranty or Xerox
maintenance agreement. You decide when
you're satisfied.
Xerox Office Services Support
Asset Management Services
• Asset Optimization and Tracking —
Process and tools to optimize an enter-
prise's office output infrastructure and
reduce overall costs
• Break-Fix Management — Single point
of ownership and management for
break-fix service for all brands of office
output devices
• Supplies Management — Process and
tools to procure, monitor and replenish
all document-related supplies proactively
Imaging and Output
Management Services
• Output Management — Single point of
management of office output from all
output devices, regardless of manufacturer
• Image Capture and Workflow —
Cost-efficient solutions for capturing,
managing, retrieving and distributing
information into digital repositories
supplies are
®
Support Services
• Technology Procurement and
Deployment — A creative and flexible
end-to-end print/computer product
acquisition solution that uses a single-
point-of-contact model while lowering
the total cost of acquisition
• Help Desk Services — A broad range
of enterprise services managed through
a centralized single point of contact
and delivered through an on-site or
off-site model
• End User Services — Microsoft software
implementation, IT project consulting,
and customer education
Access Managed Services
• Student and Library Patron Access —
Custom designed and implemented
customer-managed solutions for
student and library patron print
access management
Additional Information Sources
What's in the box:
• 8860MFP pre-loaded with one stick of
each color
• Solid Ink Rainbow Pack (one stick of
each color)
• Documentation and Software:
– Software and documentation CD
– Setup and Quick Reference Guide
– Support and Warranty Information
• Power Cord
• Telephone Cord
• Warranty
Phaser 8860MFP Front Panel:
• The front panel offers tools and informa-
tion pages to help with machine setup,
feature selections, operational problems,
media feed and supply issues.
On the web:
Visit www.xerox.com/office for:
• Product, supplies and support information
• Downloading drivers
• Finding your local Xerox sales
representative
• Online documentation
Visit www.xerox.com/office/support for:
Support and service information, including
the same troubleshooting Knowledge Base
used by Xerox Customer Support staff to
provide the latest technical information on:
• Application issues
• Errors
• Print-quality issues
• Troubleshooting
Xerox Phaser 8860MFP Evaluator Guide
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