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1. Remote Services Network Configuration

How are problems identified and reported?

To capture machine and/or job data

1. Select [Problem Reporting: Capture]. Once the Capture

window opens, you are informed that the DFE must not be

ripping or printing while a Data Capture is in progress.

2. Select a Data Type option:

•

Machine

•

Job

•

Remote Monitoring

If you select Machine or Machine & Job, the following Machine

capture options are available by expanding the Advanced

Machine Data Type Settings menu:

•

Capture DFE Data Only

•

Capture IOT Data Only

•

Capture DFE & IOT Data

NOTE: The Advanced Machine Data Type Settings menu is

grayed out if Job is the Data Type option selected.

3. If the Data Type option you select is Job or Machine & Job,

you can select a Job Type and a Job ID from the drop-lists.

These menus are unavailable if you select Machine as the

Data Type.

4. Enter a Call Log ID number. This field is blank by default.

NOTE: The Call Log ID facilitates transmission tracking. This

information is provided by Xerox Support.

5. Enter a Fault Code. The Fault Code is the status or error

message number provided by the DocuSP interface. This field

is optional and is blank by default.

6. Type in a description of the current issue that requires data

capture. The information you enter allows Xerox to better

understand the issue. This field is required and the capture

process does not proceed until a problem description is

entered.

7. Click the [Start Capture] button.

The dialog refreshes and shows the status of the capture

process. The status bar indicates the following states:

•

Preparing Data

•

Capturing DFE Data (if applicable)

•

Capturing IOT Data (if applicable)

•

Capture Completed Successfully

8. If you want to terminate the capture process before

completion, click the [Cancel Capture] button.

User Guide