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SECTION 3:
Xerox Support and Information Sources
The Front Panel
"HELP" and "ACCESS" buttons on the control panel with detailed descriptions
and pictures that offer tools and information pages to help with machine set-up,
feature selection/defaults, solve operational problems, media feed and supply issues.
Customer Documentation
• User manuals/CD: MFP User Guide, Fax User Guide, Print Drivers and CentreWare
• Internet Services – System set-up and administrative software
• Installation Kit CD: Administrator and User CD, troubleshooting and support information
By Phone
Help line toll-free number:
On the Web
On-line support:
• Product, supplies and support information
• Download drivers
• On-line documentation
• Support and service information including the same troubleshooting knowledge
base used by Xerox Customer Service
• Support Staff to provide the latest technical information on application issues,
errors, print-quality issues and troubleshooting
Customer Problem Resolution
Xerox employs a four-tier problem resolution system. Each customer call is addressed at the
lowest level and escalates if resolution does not occur. Experienced engineers intervene at the
second level. Xerox has extensive labs and customer environment simulation capabilities to
address problems when they occur.
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E VA L U AT O R G U I D E
1-800-ASK-XEROX
www.xerox.com/office
(1-800-275-9376)